Privacy Policy

1. Identity of the Data Controller

This Privacy Policy describes how La Conciergerie Pirotte, a SARL registered under SIRET number 893 590 356 00018, with its registered office at 452 Quai des Entreprises, 84660 Maubec, processes the personal data of its clients, prospects and visitors to the website www.laconciergeriepirotte.com.

For any questions relating to data protection, you may contact: contact@laconciergeriepirotte.com.

2. Data Collected

La Conciergerie Pirotte collects only the data strictly necessary for managing its relationship with clients and partners, including in particular:

– Identity data: surname, first name, postal address, email address, telephone number, correspondence language.

– Website navigation data (pages viewed, date and time of connection, IP address, device type).

– Data relating to requests submitted via contact forms: nature of the request, messages, service preferences, stay period.

3. Purposes and Legal Bases for Processing

Personal data is collected for the following purposes:

– Management of contact requests and quotations: performance of a contract or pre-contractual measures.

– Customer relationship management: La Conciergerie Pirotte’s legitimate interest in ensuring the quality of its services.

– Sending information, updates or recommendations: prior consent of the data subject.

– Website security and proper functioning: legitimate interest linked to fraud prevention and continuous improvement of the website.

4. Data Recipients

The data collected is intended exclusively for La Conciergerie Pirotte and, where applicable, its technical service providers (website hosting provider, email delivery tools, IT maintenance).

It is not subject to any commercial transfer or disclosure to unauthorised third parties.

5. Data Retention Period

– Contact and prospecting data: 3 years from the last interaction.

– Contractual and accounting data: 10 years, in accordance with legal obligations.

– Browsing data: a maximum of 13 months for analytical cookies.

6. Cookies and Similar Technologies

The website uses technical cookies necessary for its operation and, where applicable, analytical cookies to measure audience traffic and improve the user experience.

Visitors may accept or refuse these cookies via the information banner displayed during their first visit, or at any time by adjusting their browser settings.

7. Security and Confidentiality

La Conciergerie Pirotte implements appropriate technical and organisational measures to ensure the confidentiality, integrity and availability of personal data, including secure hosting on European servers, restricted access, regular backups, encrypted communications and staff awareness.

8. Data Subject Rights

In accordance with Regulation (EU) 2016/679 (GDPR) and the French Data Protection Act, individuals have the following rights:

– right of access, rectification, erasure and restriction of processing;
– right to object and right to data portability;
– right to withdraw consent at any time for processing based on consent.

These rights may be exercised by email at contact@laconciergeriepirotte.com or by post to La Conciergerie Pirotte, 452 Quai des Entreprises, 84660 Maubec.

In the event of an unresolved issue, the data subject may lodge a complaint with the CNIL (French Data Protection Authority – www.cnil.fr).

9. Transfers Outside the European Union

No personal data is transferred outside the European Union.

Should a technical service provider located outside the EU be engaged, La Conciergerie Pirotte would ensure that appropriate safeguards are in place in accordance with European regulations.

10. Updates to the Privacy Policy

La Conciergerie Pirotte reserves the right to amend this Privacy Policy in order to comply with any legal, regulatory or technical developments. The updated version will be published on the website with the revision date indicated.